Terms and Conditions Tours

Think Lisbon® is a registered trademark of Marcha de Sorrisos Animação Turística Unipessoal, Lda., headquartered at Rua Florbela Espanca, 10 – 0C 1675-617 Pontinha,
VAT number PT513137483, which is responsible for the treatment and protection of your data. Registered at Tourism of Portugal under number 408/2015, hereinafter referred to as “the Company”

SERVICES & OBLIGATIONS

All tours are carried out in air-conditioned vehicles with a capacity for 4 or 8 passengers and free WiFi internet.
All tours are subject to availability and will be carried out with a minimum of, 2 passengers/tour.
Exceptions can be made on request and are subject to availability.
(Regular and non-hazardous) pets are accepted, as long as they comply with security regulations and don’t cause any damage to the vehicle.
The Company reserves the right to make changes to the tours, with or without prior notice, in case of force majeure.
The Company is not liable, nor can be held accountable for any delays caused by traffic, weather conditions, acts of terrorism, or strike actions.
The Company is not liable for the loss, theft of, or damage to any personal belongings brought by its customers during the trip.
Smoking or consumption of alcohol and drugs (including possession) is not allowed inside the vehicle.
The Company reserves the right to refuse passengers who are under the influence of alcohol or drugs, or whose behavior is considered hazardous to the driver, or could cause damages to the vehicle.
The Company is closed for business on Christmas Day (25/12) and New Year’s Day (01/01).

BOOKINGS & TERMS OF PAYMENT

Bookings shall be made in writing and will be validated after payment.
All payments shall be made (in advance) by bank transfer or credit card. After processing the reservation and payment, a confirmation will be sent by email.
Clients are asked to carefully check the details of the confirmation and let us know by return if the itinerary does not reflect their requirements (the details of which must be carefully checked and read through)

Children up to 4 years old are free of charge.
The age of the child(ren) must be indicated at the time of reservation, to enable us to provide appropriate seat adaptors promptly. *

* Children under 12 years of age and less than 135 cm in height: must use an approved ‘restraint system’ suitable for their height and weight. Using seat belts alone is not sufficient. They must be secured in the back seat of the vehicle, except if the child is less than 3 years old. In that case 1) the child may occupy a front (passenger) seat in the vehicle equipped with a special child safety seat that faces towards the rear of the vehicle, and 2) the safety airbag must be disabled for that vehicle’s front seat.

In case of force majeure, the company reserves the right to cancel reservations up to 48 hours in advance, upon full refund of the amount paid by the customer.
The pickup and drop-off will be made at the customer’s accommodation, provided it is located in Lisbon. For other locations, an extra fee may apply.

CANCELLATIONS & REFUND

Cancellations must be made in writing.
Cancellations up to 7 days before the tour will be entitled to a full refund of the amount paid. Cancellations hereafter or no-show are non-refundable.
The Company will only cancel tours where circumstances are beyond our control or might jeopardize your safety. In the event we have to cancel your tour we will notify you as soon as possible and you will be refunded in full.

SAFETY

Passengers must remain in their seats, with seat belts duly fastened and in place, whilst the vehicle is moving.
Pets will be transported in a way that does not compromise the vehicle’s maintenance and the driver’s safety.
The Company complies with safety and hygiene practices within Covid-19 and has the Clean & Safe certificate, awarded by Tourism of Portugal.
The Company is fully licensed and insured as required by Portuguese Law for tourism and transport activities. Proof of this can be made available, upon request.

GOVERNING LAW AND JURISDICTION

This legal notice and all confirmed tour bookings are governed by and construed in accordance with Portuguese law.

PRIVACY POLICY

The Company fully complies with the General Data Protection Regulation and is committed to protecting and disclosing personal data.

The Terms & Conditions can only be disregarded if previously agreed upon by both parties and laid down in writing.
All rates are exclusive or inclusive of Value Added Tax (V.A.T.) and other government charges
At all times, the version of the Terms & Conditions effective at the time the Assignment was established will apply.

COMPLAINTS

The Company has a Complaints Book.
We shall try our utmost to provide a happy and fulfilling holiday, but if we fail in any way, do please raise any issue with us immediately. If your complaint cannot be satisfied or if it is not dealt with to your satisfaction at the time of reporting it to us, then you should give us full details in writing, immediately at your earliest convenience or upon your return.