Terms & Conditions for transfers

BOOKINGS
Shall be made in writing and will be validated after payment.
All payments shall be made (in advance) by bank transfer or credit card. After processing the reservation and payment, a confirmation will be sent by email.
Clients are asked to carefully check the details of the confirmation and let us know by return if the booking does not reflect their requirements (the details of which must be carefully checked and read through)

When booking the Transfer, you are requested to declare the number of pieces of luggage You will be carrying.
One piece of luggage is considered to be
A medium to large-sized backpack
An average suitcase, whether it’s a carry-on or checked-in type (volume not to exceed 100lt)
Each person can bring 1 backpack + 1 suitcase up to 100 lt + 1 carry-on. An extra fee may be charged if you exceed this limit.
If you have additional items such as baby carriages, pet carriers, sports equipment, foldable wheelchairs, musical instruments, etc. you must add a note to the booking describing them. Also, an extra fee may be charged in these cases.
If you are traveling with children, you must indicate the age of the same, so that we can provide the appropriate seat adaptors.
An extra fee of 5€ for each one will be charged.
By Portuguese Law, children under 12 years of age and less than 135 cm in height: must use an approved ‘restraint system’ suitable for their height and weight. Using seat belts alone is not sufficient. They must be secured in the back seat of the vehicle, except if the child is less than 3 years old. In that case 1) the child may occupy a front (passenger) seat in the vehicle equipped with a special child safety seat that faces towards the rear of the vehicle, and 2) the safety airbag must be disabled for that vehicle’s front seat.

PRIVACY POLICY
To book your transfer, you need to provide us with some information such as your personal details and contact points (email – mobile), the pickup place, date and time, your place of destination, flight number in case you arrive by plane, the number of passengers and their pieces of luggage to arrange for the right vehicle.
The Company fully complies with the General Data Protection Regulation.

WAITING TIME
The driver will be waiting for you at the pick-up place.
The waiting time will be, counting from the scheduled pick-up time:
 Airport: 60 minutes
 Port, Train Station, Bus Station: 30 minutes
Other pickups (incl. Sightseeing Rides): 15 minutes
It is important to have a way of contacting the driver if something unexpected happens.
If you exceed the waiting time, the driver may not be able to operate the transfer or an extra fee may be charged.

CANCELATION POLICY
Clients can cancel transfers up to 24 hours before the scheduled time, with a full refund.
Less than 24 hours, or in case of no show-up, is a non-refundable transfer.